Don't Lose Your Marbles

Update: If you're having problems with your shipments at Xend, scroll down at the bottom of the post for some contact info. ------------------------------------------ I've been using Xend for a long time and have always been satisfied with their service, even with the  few missed pickups and super delayed tracking on their website.  The convenience of having items picked up at home at a cheaper rate compared to commercial couriers with cut-off hours (hello LBC!) made using their service tolerable. My recent shipment and dealing with their unhelpful and useless customer service was the last straw.  I shipped an electronic item worth 10k within my same city and used a paper waybill.  The rider who picked it up said he does pickups for Xend and another courier and did not give me an official receipt (and even claims they don't give official receipts nowadays). Waited 24 hours for tracking to appear but the tracking number nev...

Update: If you stumbled upon this old blogpost , y ou can contact Globe Gcash customer service at their hotline 2882 or via FB Messenger here . Other than that, I do not know of any updated email addresses for their customer support. My recommendation below still stands, use it for small purchases only.  The forex rate that Gcash Amex uses is even higher than local credit cards like Citibank. I just recently posted about how to register for the Globe Gcash Amex virtual card and I'd just like to share my experience regarding the first time I used this card which didn't turn out so well.   Since I have more than enough balance in my Gcash account, I ordered something online (less than $10) just to try this new service.    I received a text message that showed the corresponding amount in pesos was automatically deducted from my Gcash account.  A few hours later, I received an email from the merchant saying that m y order was put on hold, and the follo...

I've had numerous frustrating visits to the UnionBank branch near me and I'm sure I'm not the only one who feels the same way.   Imagine waiting 90 minutes for you to be able to transact with the teller at the counter on 3 separate occasions!  Had I not needed to add funds to my Eon account which is linked to my Paypal account, I wouldn't go through all the trouble.  I was used to depositing through the ATM machine near my workplace which was convenient at the time. The two bank tellers work slowly.  Why are there only two?!! On the occasions that I went to the branch, it was not even their peak hours and days.   I've never waited that long in any other bank even on peak times . And on one occasion that I had to turn in my card because of a false alarm on an online charge, they questioned my signature even if I showed them a valid ID!  And this employee was asking her superior what to do as if I wasn't there.   It's rude. I'm sitting right in fron...