How to Request for Refund of Terminal Fee from Cebu Pacific

You can only refund the terminal fee if you were not able to take your flight.  Applicable only for flights from February 1, 2015 onwards.

You can head on over to file your refund online with Cebu Pacific (click here) and choose "Request."

If you booked via AirAsia, click here to go to their FAQ.

If you booked via Philippine Airlines (PAL), click here to go to their FAQ.

For other airlines, go to their respective website or contact your travel agent.

How much is the terminal fee refund?

For flights departing from Manila, it's Php 200 for domestic and Php 550 for international.
For flights departing from Cebu, it's Php 300 for domestic and Php 850 for international (starting July 1, 2018; Php 750 if earlier)
Clark is an exception because it's not included when you book your ticket and you need to pay at the airport.
For flights departing from other domestic airports, please refer to your eticket and look for "Passenger Service Charge" aka terminal fee. Terminal fees for international flights departing from these airports are not included in your ticket and are paid at the airport.

How will I receive the refund?

If you booked via credit card or Paypal, it will be credited there. Check your card statement.

If you booked and paid cash at a travel agent or accredited payment center like banks/Bayad Center/SM/LBC etc, please proceed to a Cebu Pacific ticketing office (click here).

What do you need to present at the ticketing office?

• Two (2) original valid IDs with picture and signature (valid passport is mandatory for International flights) 
• A copy of travel itinerary or printed ticket/eticket 

I booked a flight last year around October bound for Hong Kong but wasn't able to go.  Then I remembered that I read recently that you can now apply for a refund of the terminal fee or passenger service charge for unused flights (see here).

I booked mine via Traveloka but filed the request at the Cebu Pacific website (click here).  You just need to enter the information like booking reference number, name of passenger, and the flight details.

Under the type of feedback, click the dropdown arrow and select Request.

I sent the request Sunday night and was surprised to receive an email regarding my request the following Monday morning.

email confirmation your request has been processed

It's now the waiting game on when it will actually be refunded.

 

How to claim via authorized representative? 

What if one or more passengers weren't able to travel with the group? Can you still claim the terminal fee refund?

Yes, just present the following documents:

• Authorization letter signed by all of the passengers 
• A copy of travel itinerary 
• Two (2) original valid IDs with picture and signature of the passenger (passport is mandatory for International flights) 
• Two (2) original valid IDs with picture and signature of representative (one should be government ID)